I nearly walked out of a movie recently. I had a great seat, a big tub of popcorn and was genuinely excited as the lights dimmed. But a few minutes in and I was already bored. Since I wasn’t alone I politely stayed, enjoying the dark, cool room for a…
It is no longer a competitive advantage to merely offer digital-first services. To be successful, credit unions need to differentiate their online and mobile offerings. We are officially entering the digital optimization era.Â
Over the past decade, we’ve experienced a fundamental shift in banking from primarily branch-based service to digital-first self-service. Credit union members and bank customers have developed an increasing preference for online and mobile options.
In today’s competitive banking landscape, where loyalty can hinge on the smoothness of the account opening experience, reducing friction is not just a convenience—it's a strategic imperative.
Driving in New York City will be so much easier when they finally finish repairing the FDR drive. There is always a section being dug up, patched or repaved, slowing traffic to a painful snarl.
Growing deposits was the one topic that every single banker brought up in our booth at ICBA Live recently. Fraud, customer retention and staff productivity also came up, but it always went back to deposit growth. What struck me the most was the sense of urgency around it. So I…
